Client Platforms Team Lead
Salary:100k-120k
Overview: An Elite proprietary trading firm in Chicago is seeking a Lead Desktop Support Engineer to join their team. This role will entail leading and assembling their IT service desk, guaranteeing quality technical support to their organisation's end-users.
Responsibilities
* Directing and managing a group of service desk analysts
* Serving as the first line of support for all things IT, and as an escalation point for the Service Desk team.
* Managing, maintaining, and improving their ticketing systems, ensuring timely resolution of outages.
* Overseeing the Service Desk team's performance and quality of service
Qualifications:
* 5+ YOE as a service desk analyst, 3+ YOE in leading and managing a team.
* Firm understanding of IT systems, hardware, and software.
* Expertise in O365 management, Azure Active Directory, and in Power shell scripting.
