Overview:
This leading Asset Management Firm local to Boston is looking for a seasoned Desktop Support Engineer to handle high level escalations from tier 1 and tier 2 support members. The firm is primarily a Windows environment, alongside AWS cloud. In this role, you will support their Windows 10/11 environment, as well as handle Active Directory and O365.
Responsibilities:
- Advanced troubleshooting within Windows systems
- Remote and on site user support for internal teams
- Act as escalation point for tier 1 and tier 2 support members apart of the team
- Windows System Administration
- Assist with technical training and assistance to junior engineers
- Facilitate system upgrades and migrations
Requirements:
- 5-7+ years of Desktop or Technical Support experience
- Advanced experience with Windows 10/11
- Experience working with O365, Active Directory
- Powershell scripting experience
- Ticket Management experience (ServiceNow)
- Communication skills a must!
No C2C
