As a ServiceNow Developer, you will be instrumental in configuring, developing, and maintaining our ServiceNow platform. This role is perfect for those passionate about IT service management and ServiceNow, providing ample opportunities for learning and growth within a dynamic IT environment. You will collaborate closely with senior administrators and developers to ensure the smooth operation of ServiceNow and enhance our IT service delivery.
You'll be right at home if you:
- Hold a bachelor's degree in Information Technology, Computer Science, or a related field (or have equivalent experience).
- Have proven experience as a ServiceNow Developer, with special consideration given to those experienced in Workspaces, Mobile, and UI Builder.
- Possess a solid understanding of ITIL concepts and principles.
- Are proficient in web development technologies, including JavaScript, HTML/CSS, and REST API.
- Have excellent problem-solving and analytical skills.
- Are an effective communicator with strong interpersonal skills.
- Are eager to learn and adapt to new technologies.
- Hold the following ServiceNow certifications: Certified System Administrator and Certified Application Developer.
- Have experience working within Agile methodologies and frameworks, and can meet short or changing deadlines.
What you'll be working on:
- Configuration and Customization: Assist in configuring and customizing the ServiceNow platform to meet business requirements, including creating custom applications, forms, workflows, and UI enhancements.
- Incident and Problem Management: Collaborate with the Infrastructure and Operations teams to manage and resolve incidents and problems within ServiceNow, ensuring timely resolution and adherence to ITIL best practices.
- Service Catalog Management: Help maintain and improve the service catalog, including creating and updating service offerings, request forms, and associated workflows.
- Custom Application Development and Management: Build and support company-specific functions and workflows.
