* Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
* Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
* Experience supporting remote access solutions, such as Citrix and VPN
* Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
* Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
* Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
* Contribute to the continuous improvement of helpdesk processes and procedures
* Provide after-hours and on-call support as needed such that the firm has a 24/7 worldwide coverage
