Essential Duties & Responsibilities
- Oversee investor onboarding, transfers, and account modifications.
- Build and maintain strong stakeholder relationships, addressing inquiries and requests effectively.
- Develop and refine processes to optimize efficiency and scalability.
- Communicate key updates and insights to internal stakeholders, such as the sales team.
- Set team goals, monitor performance, provide feedback, and lead team meetings to prioritize tasks and projects.
- Collaborate with executive leadership to align with firm-wide strategic objectives.
- Manage the preparation and distribution of fund communications, including quarterly reports, account statements, and tax packages.
- Ensure all external communications meet regulatory standards and best practices.
- Oversee fund onboarding at major custodians (e.g., Schwab, Fidelity, Pershing, CNB, RBC, Inspira).
- Maintain relationships with fund administrators and vendors, conducting regular performance reviews and service evaluations.
- Identify and implement technology-driven solutions to enhance investor experience and streamline operations.
- Actively participate in the Salesforce Committee, contributing to the development and maintenance of investor onboarding platforms and portals.
- Manage the Investor Relations project timeline, ensuring timely execution of deliverables and strategic initiatives.
Experience
- Minimum of seven years in Investor Services, Advisor Services, or Investment Operations.
- At least ten years of experience in Real Estate and/or Financial Services.
- Strong understanding of regulatory, compliance, and legal considerations in investment operations preferred.
- Experience working with registered representatives, wirehouses, broker-dealers, RIAs, and investors.
- Bachelor's degree in Business Administration, Finance, or a related field preferred but not required.
- Series 7 or IRC certification is a plus.
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